At Make Easy Transporter, we are committed to providing reliable and efficient transportation services. If, for any reason, you are not satisfied with our services, we offer a clear refund process under the conditions listed below. Please read this policy carefully before making a booking.

1. Eligibility for Refunds
Refunds are available under the following circumstances:

Booking Cancellations: If you cancel your booking before the scheduled pick-up or delivery time, a refund may be issued according to the cancellation timeline described below.
Service Failures: If we fail to provide the service as agreed (e.g., delivery delays, damaged goods, incorrect delivery), you may be eligible for a full or partial refund, subject to review.
Overcharging: If you are charged incorrectly or for a service not rendered, you are entitled to a full refund of the overcharged amount.
2. Refund Process
To request a refund, please follow these steps:

Contact Us: Submit your refund request through our contact form on the Website, or via email at support@makeeasytransport.com, or call our customer service at +91 7420880451.
Provide Information: Include your booking reference number, details of the issue (e.g., cancellation, service failure), and any relevant documentation (e.g., receipts, tracking information, photos of damaged goods, etc.).
Processing Time: Once we receive your request, we will review it and notify you of the outcome within 7 business days. If your refund is approved, it will be processed via the same payment method used during the booking.
3. Cancellation and Refund Timelines
Cancellation by the User:

More than 24 hours before the scheduled pick-up: You will be entitled to a full refund, minus a processing fee of 2% if applicable.
Less than 24 hours before the scheduled pick-up: A 2% cancellation fee may apply, and you will receive a partial refund.
After pick-up or delivery has occurred: No refund will be issued after the transportation service has been completed.
Cancellation by Make Easy Transporter:

If we cancel your booking due to reasons beyond your control (e.g., vehicle breakdown, driver unavailability), we will offer a full refund or the option to reschedule your service.
4. Service Failure or Issues with Delivery
If there are issues with your shipment such as:

Delays: If your shipment is delayed beyond the agreed-upon timeframe, we will assess the situation on a case-by-case basis. In some cases, a partial or full refund may be issued, depending on the cause of the delay.
Damaged Goods: If your goods are damaged during transport, we require you to report the damage within 7 days of delivery. We may request supporting evidence, such as photographs of the damage. Refunds or compensation for damaged goods will be processed according to our claims procedure.
5. Non-Refundable Charges
Certain charges are non-refundable, including:

Surcharges: Additional charges for special services, such as oversized or hazardous goods handling, are non-refundable.
Late Fees: Any late payment or service delays caused by the customer’s fault (e.g., not being present at the pick-up location on time) will not be refunded.
6. Refund Method
Refunds will typically be processed within 7 business days of approval and will be issued to the original payment method. If a refund is not possible via the original payment method (e.g., credit card), we will provide an alternative method, such as a bank transfer or credit to your account.

7. Dispute Resolution
If you disagree with our decision regarding a refund request, you may contact our customer service team to discuss your concerns. If the issue cannot be resolved amicably, we may refer the dispute to an independent third-party mediation or arbitration service.

8. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed about our refund procedures.